Access Statement
Abbeycroft is committed to providing inclusive and accessible facilities and services for all members of our community.
We aim to ensure that everyone can enjoy our facilities and services and have a great experience with us.
As a Disability Confident employer, we recognise the valuable skills and lived experience that disabled people bring to our organisation, and this extends to our members and service users too.
Below, you will find information about our accessibility features and the services we provide to accommodate various needs
Centre Accessibility
- Our facilities are wheelchair accessible, with ramps and lifts available where necessary
- Accessible parking spaces are provided close to the entrance
- Wheelchair-accessible toilets and changing rooms are available
- We have accessible gym equipment and swimming pool hoists to assist individuals with disabilities
- In the majority of our centre we have hearing loops & visual alarms
- To view the centres accessibility information, please visit the centre home page and select.
Staff Assistance
- When you arrive, our staff will be happy to escort you to the correct area of the building if you are not sure where to go, or
if you need help to get there - If you want to see our facilities at your own pace, we can arrange to show you around at a quieter time of day if this is
more appropriate for you - Our staff receive Equality, Diversity and Inclusion training and will be happy to assist individuals with special requirements, whether it’s guiding them through the facility or providing support during activities.
Assistance Animals
Service animals are welcome throughout our facilities.
Communication
We offer information in multiple formats, including large print and braille, upon request.
Specialised Programs
- We offer a range of adaptive programs and classes designed to meet the needs of individuals with disabilities. includes Big Sport Club, iCan Swim, Just Play Soft Play SEND Sessions, Active Living Referral Programme, Boccia, This ‘Together’
- Dementia Friendly programmes and many activities through our partner clubs. View the details on the centre page on the website or use our app.
Booking Assistance
If you require assistance with booking activities or facilities, please don’t hesitate to contact our team, who will be happy to assist you. You can contact us by email, phone, live chat or by visiting our centres. Contact Us page
Website Accessibility
- Every visitor is important to us and we want to help make your visit to our website as easy as possible
- Our website is designed to be accessible and compatible with screen readers and other assistive technologies. Changes can be made to Text size & Colour
- If you have specific questions or require assistance during your visit, please do not hesitate to contact our staff in advance or upon arrival.
Feedback and Suggestions
We recognise that every disability is different and it is important that you are able to use our centres and services – to help us get this right, we would welcome feedback and suggestions for further improving our accessibility, so please contact us here
We are committed to making our facilities and services accessible to all, and we look forward to welcoming you to our facilities.