Respect Policy

We welcome you to our facilities

Our goal is to create a safe and positive environment for all, ensuring everyone can enjoy the benefits of fitness and wellbeing here with us.

We want everyone to feel welcome, respected and safe in our facilities and ask everyone to be respectful and kind to each other. We work hard to create a welcoming, safe, and respectful environment for all our members and staff. This policy applies to everyone – gym members, visitors and staff

Our commitment

Abbeycroft is committed to providing a safe and respectful environment for everyone. We believe that everyone has the right to feel secure and valued whilst using all our facilities.

What does this mean?

Please be respectful:

• Treat all members, staff, and visitors with respect and courtesy
• Avoid any form of harassment, discrimination, or bullying
• Respect personal space and boundaries

Please be safe:

• Follow all safety instructions and guidelines
• Use equipment properly and report any issues to staff immediately
• Keep spaces clear of personal items

Please be inclusive:

• We welcome all individuals, regardless of background, fitness level or ability
  We aim to support everyone in their fitness journey

Please report:

• Any conflict
• Any behaviour that makes you feel uncomfortable or unsafe at all
• Any incident you feel needs to be brought to our attention including harassment, discrimination, unsafe or unwelcome behaviour.

What we will do:

• Listen to your concerns and experiences
• Report anything illegal to the police
• Investigate the situation appropriately
• Use our Disciplinary Procedure or Dignity at Work Policy where staff are involved
• Take appropriate and timely action
• Not tolerate harassment, bullying or intimidation

Reporting harassment

If you feel you have been a victim of harassment by a customer, visitor, staff member or Personal Trainer, you should report this immediately to the gym team, duty manager or a member of staff who we will investigate following our company procedure.

If you are reporting this after the event please use the link below and complete the form with all details.

Actions we will take after the investigation:

• We may apply sanctions to any customers who we feel have acted inappropriately or badly, following an investigation. This includes…
• Issue of a warning
• Request an apology
• Explain and/or seek to educate the person on appropriate behaviour
• Ban a customer for a severe first offence or a second offence
• Make a police or safeguarding referrals.

We will also work with you to ensure you can be comfortable in the gym, train in a different location if you wish or with more support from us, or take any other action we agree with you on.